a few very important rules to keep our gym running smoothly and safely!
Gym Policies
New Englands Biggest Ninja Warrior Gym
Policies
Please follow these rules so everyone can be safe & have fun!
Gym Policies
There is NO physical helping allowed on any of the obstacles.
This means no lifting others onto an obstacle they can’t reach, handing someone a rope or ring, or even holding their hand for balance. Everything has to be done all by yourself!
While we understand this may be hard for some parents to follow, the main reason for this rule is the children’s safety. If a child is not physically or mentally prepared to be on an obstacle by themselves, we do not want them on it.
A huge positive we have seen come from enforcing this rule is the confidence that it builds in the kids. They are learning that it is 100% OK to fail at something – because if they keep trying and working at it they will conquer it!
We are ages 5 & up for open gym and 6 & up for classes.
As always, this rule is for the safety of all our guests! Especially when the gym is busy and crowded, it is easy for the younger children to wander and get hurt. Also, all of our obstacles were built with that age in mind, so there is not much for smaller and younger children to do. HOWEVER, we do have Mini Ninja open gym for ages 3-5! This is a time they can play around on what they can with limited other people in the gym. Younger children are allowed in the building to watch – please keep them on the side and out of the obstacles.
A signed waiver is required to participate.
Regardless of whether you are here with a party, open gym, if you just want to try a couple things with your kids, etc. everyone MUST have a waiver on file. No exceptions.
Sneakers are required to play.
Flip flops and boots are NOT allowed. There are quite a few obstacles that you will not be able to do without sneakers.
REFUND & CANCELLATION POLICIES
Birthday Parties
September – June
Full payment is required to book a birthday party. Time slots can be held for no longer than 24 hours without payment. Birthday parties can always be rescheduled – due to sickness, injury, or conflict. A full refund will be given IF and WHEN the time slot is rebooked. If party is canceled last minute and we cannot rebook the time, you will receive a credit in the full amount paid towards future visits to UO.
July – August
Full payment is required to book. Party can be rescheduled at any time, and a full refund is given if canceled.
Groups & Events
Large Groups
Groups must pay in one payment to receive a discount. The invoice is available on request. The final invoice amount is due in full the day of the event unless other arrangements are made prior to the event. No refunds will be given after the final invoice. Minimum of 25 people (or the cost equivalent) to book outside of regular gym hours. No refunds are given for late arrivals. Time adjustments are made if possible, but not guaranteed.
Classes
The prorated rate is given if signing up during the 3rd week of the session or later.
Make-ups can be done anytime during the current session. Make-ups may ONLY be carried into a new session if student status is maintained. Withdrawing from a class will result in a credit on your account towards any future transaction at UO.All other refunds are made at the manager’s discretion.